Enhanced Online Banking Experience Coming Nov 7

ENB Business Online Banking Upgrade – FAQS

ENB is excited to announce we’ll be performing a major upgrade to ENB Business Online Banking.  To make this upgrade, we will take our current Online Banking system down on Friday, November 4 at 7:00 PM and will go live with our new Online Banking solution on Monday, November 7th at 8:00 AM. We are excited about this opportunity as it will provide our customers with added convenience and ease of use. To minimize disruption caused by this upgrade, we have put together some frequently asked questions to help you know what to expect. If you have any additional questions, please feel free to call us at (877) 773-6605 or email us.

Special Note:  In preparation for this update, ENB Online Bill Payment will be unavailable from October 31 until November 7. During this period, you will be unable to view or schedule new payments, however, any previously scheduled payments will be made.

Why are you changing Online Banking?

We believe that this upgrade is necessary to provide a user experience that better meets our customers’ expectations for convenience and ease of navigation. It will also allow us to expand the tools and resources we provide.

Will I need to set up a new password to access the new Online Banking system?

To log into the new Online Banking system for the first time, you will need to verify your identify by using this Boarding Pass link. Upon clicking on the link, you will be prompted to enter your current Username (Access ID) using lower case letters only along with your tax identification number and one account number. You will then be prompted to create a password (passcode), enter your email address and set up security questions. The final step will be to review and accept the Online Banking Agreement and disclosures.

The new password will need to be set up online before you can use our mobile banking app.

Special note for customers with Usernames less than 5 characters or more than 20 characters

The new Online Banking systems requires Usernames (Access ID) between 5 and 20 characters. Customers with a current Username (Access ID) less than 5 characters will have 2022! added in order to meet the 5 character minimum when entering for the first time and any uppercase letters will be converted to lowercase. For example, if your current Username (Access ID) is ABc1, it will be converted to abc12022!. Customers with a current Username (Access ID) greater than 20 characters will have their Username (Access ID) shortened to the first 20 characters with any uppercase letters converted to lowercase. For example, if your Username (Access ID) is IhadHamandEggsforBreakfast, it will be converted to ihadhamandeggsforbre. You may change the Username (Access ID) after logging in for the first time, but will still be limited to 5 to 20 characters with lowercase letters only.

If I currently have online account alerts setup, will I need to re-enroll in those alerts?

Yes, account alerts will need to be reset in the upgraded system.

After the upgrade, will I still have access to my bill pay history, scheduled bill payments and payees?

Six months of bill pay history will be available after the upgrade. Bill Pay history may not be visible until the end of the day on November 7th. Bill payments scheduled prior to November 4 will process and any payees currently set up in Online Banking will be transferred to the new system. Recurring payments will not transfer to the new system and will need to be reset.

Will my eBills move over within Online Bill Pay and continue to be setup?

No, unfortunately the eBills will not convert over and they will need to be re-established after November 7th, once you are logged onto the new Online Banking portal.

Will my recurring and scheduled transfers between my ENB accounts still be set up?

Yes. All of your recurring and scheduled transfers between ENB accounts will still be available after the upgrade.

Will all of my wire transfer templates be available after the upgrade?

No, wire templates will not transfer to the upgraded online banking platform. You can print the wire details in the Activity Center and save them as pdf to view and refer to assist in creating new wires in the upgraded system.

Will all of my current Positive Pay settings remain the same after the upgrade?

Yes, nothing is changing with Positive Pay, all of your settings will remain the same.

Will my Positive Pay history be available?

Yes, you will be able to see all of your Positive Pay history.

How many months of eStatements will I be able to access?

After the upgrade, you will be able to see 24 months of history with 24 months of rolling history available thereafter.

Will I still have access to my online account history?

After the upgrade, you will be able to see 24 months of history with 24 months of rolling history available thereafter.

Will I have the ability to download my transaction history to import into my Quickbooks or Quicken software?

Yes, you will be able to export your file from ENB Online banking and import the file into your Intuit software using Web Connect.

In addition to this familiar Web Connect process you will have the ability to use a new feature called Direct Connect. Direct Connect is an automated process to move your transaction data between your Intuit software and your ENB Online Banking. If you have questions about setting up Direct Connect please call the ENB Digital Banking Department at (717) 721-5264.

Will mobile users need to download a new app?

Yes. The new app is now available for download via Google Play and the Apple App Store. You will first need to set up your new password online by clicking this Boarding Pass link.

I am missing a feature that I had previously, what do I do?

Please call us at (877) 773-6605. We will review your access and assist with your setup.