Update on Ephrata National Bank Coronavirus Preparation

March 13, 2020

Ephrata National Bank prides itself on our values of consistency, stability, dependability and community. It is those values that guide how we run the bank and those values that will guide us as we implement safety precautions in response to the Coronavirus, also known as COVID-19. We understand and appreciate the concerns of our customers and communities related to COVID-19 and would like to take this opportunity to share our efforts to ensure their health and safety as they do business with us while reducing the likelihood that our operations would be significantly affected. Preventative measures we have put into place include:

  • Educating employees on best hygiene practices
  • Providing hand sanitizer for employee and customer use in all branch offices
  • Expanding the frequency and vigilance of our office cleaning efforts
  • Monitoring employee health and requiring sick employees to stay at home
  • Reminding employees to avoid contact with people who are sick, sneezing or coughing
  • Strongly recommending employees avoid large scale public events with attendance in excess of 100 people

We ask that our customers assist us in preventing the spread of the virus by exercising these same precautions. Another way to reduce transmission through physical interaction would be to limit branch visits and utilize remote banking services provided through ENB Online Banking. We also respectfully request that hand shaking be minimized until it is determined that the spread of the virus has been contained.

Customers may also be concerned about the potential for ENB to shut down for an extended period of time should the impact of the virus increase. Planning for events such as this is a normal part of our business practices. Included in our planning are provisions that allow ENB employees to perform critical operational functions from home. We will work closely with state and federal agencies to monitor the situation and minimize business disruption. Ephrata National Bank is also well-capitalized and well-positioned to continue meeting the banking and borrowing needs of our communities.

Our belief is that events such as this bring out the best in all of us. Unfortunately, there are a few who view this as an opportunity to take advantage of fears surrounding the event. As a result, we remind everyone to revisit steps they can take to prevent fraud and acquaint themselves with specific coronavirus-related scam information.

We also desire to do our part to minimize economic disruption caused by this situation. We ask that customers experiencing hardship resulting from the coronavirus contact their branch manager or business relationship manager so we can explore ways we may offer assistance.

We will continue to monitor this situation as it evolves and post additional communications as facts and circumstances dictate.

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