Forgot Password User Guide

If you have forgotten your password you may reset it through Online Banking or by calling our Customer Service Department at 877-773-6605.

Step 1

Enter your Username and click on the Forgot Password link.

Online Banking Login User Name

Online Banking First Time User Circled

Step 2

Before you can change your password, you will be required to first enter a Secure Access Code. You can choose to receive this code by text message, phone call or email. Select how you’d like to receive your Secure Access Code and click the SUBMIT button

NOTE: Delivery channels are based on the contact information that ENB has on file for you.

Secure Access Code
After selecting a Secure Access Code delivery channel, DO NOT CLOSE THE ONLINE BANKING BROWSER WINDOW.

Step 3

Check your requested delivery channel for your Secure Access Code

SMS Text Message:  Secure Access Codes sent via SMS Text Message will appear as coming from 878-787. This is not your secure access code. You will need to open the text message to view the code.

Email Message:  Secure Access Codes sent via email can be viewed in your email program or web-based email. The email will come from Notifications@EphrataNationalBank.com

Phone Delivery: Phone calls with your secure access code will be made almost immediately after you click “submit”. For security purposes, the Secure Access Code will not be left on voicemail. The code will be referred to as a “Temporary Access Code” in the message.

Secure Access Codes expire 20 minutes after delivery. Once a code is used, it expires and cannot be reused. You will need a separate access code for each login that you wish to register.

Step 4

Once you receive your Secure Access Code, go back to the Online Banking Browser window.

Step 5

Type the Secure Access Code in the SECURE ACCESS CODE text box and click the SUBMIT Button.

Secure Access Code Entry Box
If the page above does not appear, repeat steps 1 through 4 of this procedure. On step 5, select the “I already have a Secure Access Code” option and click the CONTINUE button.

Step 6

Enter the password you’d like to use to access ENB Online Banking. Passwords must be at least 6 characters long and include at least one number and one capital letter. For added security, we recommend also using a symbol such as # or ).

Setting Password Screen

NOTE: Your new password cannot be the same as your last three passwords used.

Step 7

Click the SUBMIT button.

Step 8

You will see your dashboard and are ready to use Online Banking.