Eliminating Debit Card Fraud – Protecting You

May 15, 2014

At ENB protecting our customer’s personal and financial information is our first priority. With evolving technology, debit card fraud has become significantly more prevalent across the country. As a result, from time to time it is necessary for ENB to “block” signature based (credit) debit card transactions in certain foreign countries, states or merchant types that have a demonstrated pattern of repetitive abuse and fraud in order to protect customer information.

While using your debit card is a great convenience, we recommend also having an alternate source of payment such as a credit card for emergencies, online transactions and cash or money orders when traveling. If you are conducting a transaction with a merchant or traveling to an area that has been blocked and are having trouble using your card as a signature based transaction, you should be still able to complete your transaction using your PIN. It is also suggested to use another payment method when booking hotels, airfares, or vehicle rentals that may result in excessive holds on your account.

We apologize for any inconvenience this may cause, but assure you that this action is taken to protect you and your account.

While we continuously monitor activity on your account, we encourage you to do the same. What can you do to protect your financial information?

  • You can monitor your accounts free of charge using ENB’s Online Banking and Mobile Banking App 24/7. Don’t have Online Banking? Review your monthly bank statement on a regular or timely basis or sign-up for our free Online Banking service at epnb.com.
  • Notify us immediately if you discover any suspicious or unauthorized activity on your account.
  • Keep your contact information up-to-date and on file at the bank so that we can contact you when necessary.
  • Safeguard your user name, passwords and PINs. Don’t keep your PIN or online banking password in your purse or wallet and try not to use obvious passwords such as birthdays or phone numbers.

Never respond to emails or phone calls indicating that you must provide Social Security number, account number or any other details over the phone unless you have initiated the call and know that the business that you are dealing with is reputable. Ephrata National Bank will never call you asking for this information. If you receive a call from someone claiming to be a bank representative who is asking for this information, hang up and call us at (877) 773-6605.

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